Refund policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return. Eyewear is final sale for change-of-mind returns, subject to the consumer rights described below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jerrymckinish@gmail.com. Please note that returns will need to be sent to the following address: 

Mail Returns to:

BTRAYD

c/o: Returns

PO BOX 7944

Huntington Beach, Ca. 92615

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for arranging and paying return shipping for change-of-mind returns. We do not provide prepaid return labels for these returns. Where applicable law requires us to cover return costs for defective, damaged, incorrect or otherwise non-conforming goods, we will cover or reimburse those costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jerrymckinish@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Eyewear, sale items and gift cards are final sale for change-of-mind returns, except where applicable consumer law provides a right to cancel or return. Nothing in this policy limits your statutory consumer rights, including remedies for defective, damaged, incorrect or otherwise non-conforming goods.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom and European Union cancellation rights
Where U.K. or EU consumer law applies, you may notify us that you wish to cancel an eligible online purchase within 14 days of receiving it, without giving a reason, and then return it within 14 days of notifying us. These rights apply to eyewear and sale items unless a statutory exception applies. Customers pay the direct cost of change-of-mind return shipping. You may inspect goods as you would in a shop; any deduction for handling beyond what is necessary to establish their nature, characteristics and functioning will only be made as permitted by law. We will refund eligible cancellations, including the cost of standard outbound delivery, within the legally required period. We may withhold the refund until we receive the goods or evidence that they have been sent back, as permitted by law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, or sooner where applicable law requires. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jerrymckinish@gmail.com.